Senior Specialist - Technology Support Services
Company: PG&E Corporation
Location: Oakland
Posted on: May 4, 2024
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Job Description:
Requisition ID -# 156793 -
Job Category: Information Technology -
Job Level: Individual Contributor
Business Unit: Engineering, Planning & Strategy
Work Type: Hybrid
Job Location: Oakland
- - Department Overview -
PG&E's Transportation Services department manages over 14,000
vehicles & equipment, capital planning, clean air and alternate
fuel initiatives, project support, fleet applications, reporting
and more. The Transportation team has several operating
departments: Business Operations, Field Operations, Engineering and
Rental Central. The Business Operations team provides various
operational, technical, application, and diagnostic software
support for PG&E's Transportation Services. -
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Position Summary -
We are looking for a Senior Fleet Systems Specialist to join
Business Operations and grow our diagnostics program. This position
works with IT/Cybersecurity from Transportation, representing the
end users and other stakeholders in business system requirements,
implementations, and support. The candidate defines user system
requirements, provides user support, and administers software for
dedicated diagnostic laptops. This position also supports fleet
application initiatives such as application health/rationalization,
application modernization and long-term strategic planning. -
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PG&E is providing the salary range that the company in good
faith believes it might pay for this position at the time of the
job posting. This compensation range is specific to the locality of
the job. The actual salary paid to an individual will be based on
multiple factors, including, but not limited to, specific skills,
education, licenses or certifications, experience, market value,
geographic location, and internal equity. -
A reasonable salary range is: -
Bay Area Minimum: $102,000 -
Bay Area Maximum: $152,000 -
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Job Responsibilities
Diagnostic Program Support
Forecast and manage the budget for the diagnostic program,
including license key renewals
Collaborate with Cybersecurity and IT teams on new diagnostic
software implementation
Provide technical training and hands-on support to Operations
staff
Support and administration of security tools such as Microsoft
Intune for diagnostic laptops
Work with IT, Cybersecurity and other stakeholders to troubleshoot
diagnostic software and hardware issues
Evaluate new diagnostic tools and technologies, benchmarking
against industry best practices
Monitor the performance of dedicated diagnostic laptops and
coordinate with IT to address user concerns
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Fleet Application Initiatives
Partner with IT on modernization, application health (e.g., SQL
server upgrades), and other strategic activities for fleet
applications
Provide consulting expertise on business and user requirements
Participate in user acceptance testing (UAT) and perform quality
reviews of test results
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In this multifaceted role, you will be a critical link between the
business, IT, and other key stakeholders, ensuring our diagnostic
program and fleet applications effectively meet the needs of our
Operations team.
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Qualifications -
Minimum: -
- Bachelors Degree in Business Administration or job-related
discipline or equivalent experience -
-4 years experience in Engineering, IT or Business fields -
- Experience in project participation, medium complexity
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Desired: -
- Graduate Degree or equivalent experience -
- Experience in business analysis, 5 years -
- Experience in IT-Information Technology, 5 years -
- Experience with diagnostic software/tools and knowledge of
telematics devices. -
- Knowledge with Original Equipment Manufacturer (OEM) diagnostic
software such as: Cummins Insite & QSOL, GM GDS2, Ford IDS, Allison
DOC, International Navkal, Peterbilt ESA and others. -
Knowledge of Microsoft Intune, Power BI and other office
products
Working knowledge of relational databases (SQL/Oracle)
- Detail oriented, good oral and written communication skills.
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- Ability to work with individuals in multiple levels of union and
leadership positions. -
Keywords: PG&E Corporation, San Leandro , Senior Specialist - Technology Support Services, IT / Software / Systems , Oakland, California
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